Terms & Conditions

By placing an order, you are authorizing Farahflowers.com to make substitutions allowed by stringent guidelines. Farahflowers.com will always attempt to fill the order as closely as possible; however if the container, flowers, or other items that comprise the order are unavailable then the order will be substituted with content equal to the original value of the order.
If an order is filled and it is determined that inappropriate or unauthorized substitution has occurred, the filling florist will replace the arrangement at no additional cost. However, we reserve the right to substitute alternate color on roses; that is, should you place an order for a particular rose color and it becomes unavailable, we will substitute an alternate rose color without notification. The placement of your rose order implicitly authorizes us to change rose color as necessary, without contacting you. The missing element will be substituted with the next best option; care is always taken not to alter the look and feel of the composition
Products on this website are directed for delivery only within Amman.
Orders will be delivered same day before 5 pm Amman local time or on the next working day. Orders will be delivered anytime between 10am and 7pm
Delivery delay might occur due to weather conditions or incorrect delivery address provided by customer.
In case the recipient is unavailable at the given address and/or the contact details of the recipient are incorrect or/and recipient didn’t answer the phone, We will try to deliver the package within the next 48 hours from the delivery date, and if we fail reaching the correct address or contact the recipient, this package will be considered void and no refund will be provided.
Cancellation should be done at least 48 hours before the requested delivery date or be charged in full. Customer will be refunded to the same credit card used for purchase within 14 business days. We regret that you may not cancel an order for: (i) perishable goods once your order has been dispatched; or (ii) customized goods if as at the time you seek to cancel, the customization process has begun.
Refund Policy (Replacement due to non-satisfaction):
If the recipient is not satisfied with the flowers/gifts delivered due to un-fresh flowers or is dissatisfied with the quality, the customer who placed the order will be given 100% refund or replacement provided that customer writes an email to us (support@farahflowers.com) about the reason of dissatisfaction along with the proof of poor quality/packaging /service within 2 days of delivery. Farahflowers.com will respond back as soon as possible
Incorrect Items
If we have sent you an incorrect item, please notify our Customer Service as soon as possible and they will arrange pickup. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible.
Governing Law and Jurisdiction
• “Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Hashemite Kingdom of Jordan”.
Method of Payment, Card Types accepted and Currency
• “We accept payments online using Visa and MasterCard credit/debit card in JOD or USD.
• The cardholder must retain a copy of transaction records and Merchant policies and rules.
• Placing order at Farahflowers,com means that you have read and agreed on our terms & conditions.